Conflict Management

4 Hours
CM101Level 1
for New or First-time Managers

March 21, 2023 02:00 p.m. EST
May 9, 2023 02:00 p.m. EST

datetime Clear

$135^.00

Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics will determine a positive or negative outcome. Patience and learning to discern what is being said from one’s filter are key components to Mastering conflict..

FormatOnlineCertificateUpon Completion
Objective
- Examine listening skills and learn the fundamentals of conflict resolution positive conflict and communication skills.
- Learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations.
6 Hours
CM201Level 2
for High-potential, First-time Managers

March 21, 2023 04:00 p.m. EST
May 9, 2023 04:00 p.m. EST

datetime Clear

$165^.00

Conflict in the workplace is normal and it is impossible to avoid conflicting viewpoints. Unresolved workplace conflict may result in employee dissatisfaction, decreased productivity, poor team performance, high turnover, and lack of creativity.
Not all conflict is bad, nor is it inherently negative, but how conflict is handled has a direct impact on workplace culture. Proper identification and understanding of conflict allow effective resolutions, some of which may yield positive outcomes.

FormatOnlineCertificateUpon Completion
Objective
- Examine the different types of conflict. Focus on intercultural conflicts in today’s global workplace.
- Explore how competing interests and goals power imbalances and other factors influence the nature of conflict and management strategies.
- Analyze a specific conflict and outline an approach to management and resolution.
8 Hours
CM301Level 3
for Mid to senior level leaders

March 22, 2023 03:00 p.m. EST
May 10, 2023 03:00 p.m. EST

datetime Clear

$245^.00

Conflict needs to be effectively managed in order to contribute to the success of the organization. It has a direct impact on the efficiency, productivity of your organization. Employees lose an average of 2.1 hours per week to conflict, and managers lose about 20 percent of their time to resolving conflict. At the same time, conflict can be a motivator that generates new ideas and innovation as well as leads to increased flexibility and a better understanding of working relationships.

FormatOnlineCertificateUpon Completion
Objective
- Emphasis on the five major styles of conflict management—collaborating, competing, avoiding, accommodating and compromising.
- Learn the value of “pause” to avoid reacting vs. responding.
- Understand when and how to use each style to help control conflict and lead to an improved working environment resulting in a better bottom line.
- Evaluate how you instinctively respond to conflict.
- Analyze workplace conflict resolution protocols to mitigate conflict.
12 Hours
CM401Level 4
for Executives and Senior Leaders

March 23, 2023 03:00 p.m. EST
May 11, 2023 03:00 p.m. EST

datetime Clear

$345^.00

Respecting another’s viewpoint is key to deflating potential conflicts in the workplace. The pause technique coupled with the self-awareness of unconscious thought patterns can immediately change a potential conflict into a productive and clarifying conversation. You will develop skills to mitigate the eight typical causes of conflict.

FormatOnlineCertificateUpon Completion
Objective
- Understand the different elements of conflict by defining disruptive and constructive conflict.
- Identify causes of organizational conflict and create an environment to reduce negative conflict.
- Take ownership of conflict with an action plan that includes development of conflict management skills.
16 Hours
CM501Level 5
for Executives and Senior Leaders

March 27, 2023 03:00 p.m. EST
May 15, 2023 03:00 p.m. EST

datetime Clear

$395^.00

At a leadership level, conflict resolution can play a big role in a leader’s daily regiment. Learning conflict neutralizers can help teams manage conflict effectively and constructively, as well as mitigate potential conflicts by being consciousnessly aware of the pulse of their team, peers and stakeholders. Constructive conflict results in cooperation, collective focus, and a win-win approach. Often leaders are tasked with having diplomacy on two sides of an issue, which can often lead to overwhelm if practices in resilience are not established. Fostering a calm presence leads to a positive and productive workforce, where communication and openness are the norm.

FormatOnlineCertificateUpon Completion
Objective
- Learn how constructive conflicts can result in cooperation, collective focus and a win-win approach.
- Be an example of how complete and honest information can develop and blossom trust within colleagues and culture.
- Learn the skills of focusing on the issue rather than the person when conflicts arise.
- Learn what peaceful conflict resolution looks like and develop a nonflict culture through negotiation and understanding.
Also suggested
Managing Conflict In the Workplace – 501
Select level

Conflict Management

CM101Level 1

Objective

CM201Level 2

Objective

CM301Level 3

Objective

CM401Level 4

Objective

CM501Level 5

Objective

Also suggested

Managing Conflict In the Workplace – 501