In the workplace, there are often conflicting demands on time as well as differences of opinion and attitude. It is important to question, explore needs, constraints, motives, and priorities to create a better understanding on both sides, so that appropriate opportunities become more obvious. Communication is most often used to reach an understanding, resolve differences, or produce an agreement. As a leader, it is essential to your success to use the skills and mindset of a negotiator.
Understand the power of persuasion and what it means to use your influence to impact an outcome. Understanding thoughts, actions and behaviors has an either or consequence. Oftentimes we have to understand what we are getting behind in the workplace in order to come up with a shared solution.
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To be an effective negotiator you need to recognize when and how to influence others. The art of influence may be required to manage disputes during negotiations to get others to understand and to accept your position.
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On the phone, face to face, in the hallway, via email, or during formal meetings; decisions on a strategic direction, solving a dispute, or dividing project labor among your management team, negotiation is required.
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Building rapport is a key skill of top negotiators. Those who master influence and negotiation are likely to have positive outcomes with employees, other management executives, partners, clients, customers, and the public at large. They develop trust and likeability by maintaining control of their emotions, and understanding the needs, desires, and thought process of the people they work with.
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At the heart of persuasion at a leadership level is the influence based on respect. Learning to respect an opposing opinion, and be respected for listening with grace and awareness are all keys to harnessing the power of persuasion. Persuasion is a process by which you lead others to a shared solution and a desired result. Having influence over your team depends on the level of motivation and listening skills a leader has.
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I have to be honest – this is the best decision I’ve ever made! If you’re looking for a course that will teach you to identify good managerial decision-making techniques and styles, then this is the course for you.
The class was really helpful. I am much more confident now when conflict arises at work and know how to deal with it before it escalates.
Every organization has a culture and subculture, but without an intentional culture, you can’t sustain success. This class teaches you how to establish goals and priorities for your work place based on the values you want to promote.
I’m loving this course. It’s been great to learn more about decision making as a manager and I’m already seeing the benefits of understanding my own personal decision style. I would definitely recommend it to any manager.
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