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6 Hours

CM201Level 2

for High-potential, First-time Managers
March 21, 2023 04:00 p.m. EST
May 9, 2023 04:00 p.m. EST
Clear

$165.00

Conflict in the workplace is normal and it is impossible to avoid conflicting viewpoints. Unresolved workplace conflict may result in employee dissatisfaction, decreased productivity, poor team performance, high turnover, and lack of creativity.
Not all conflict is bad, nor is it inherently negative, but how conflict is handled has a direct impact on workplace culture. Proper identification and understanding of conflict allow effective resolutions, some of which may yield positive outcomes.

FormatOnlineCertificateUpon Completion

Objective

  • Examine the different types of conflict. Focus on intercultural conflicts in today’s global workplace.
  • Explore how competing interests and goals power imbalances and other factors influence the nature of conflict and management strategies.
  • Analyze a specific conflict and outline an approach to management and resolution.

Conflict in the workplace is normal and it is impossible to avoid conflicting viewpoints. Unresolved workplace conflict may result in employee dissatisfaction, decreased productivity, poor team performance, high turnover, and lack of creativity.
Not all conflict is bad, nor is it inherently negative, but how conflict is handled has a direct impact on workplace culture. Proper identification and understanding of conflict allow effective resolutions, some of which may yield positive outcomes.

Additional information

for

High-potential, First-time Managers
duration

6 Hours
level

Level 2
page_name

201
objective

Examine the different types of conflict. Focus on intercultural conflicts in today’s global workplace., Explore how competing interests and goals power imbalances and other factors influence the nature of conflict and management strategies., Analyze a specific conflict and outline an approach to management and resolution.
abbr

CM

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